FAQ & Support
Find answers about ordering, shipping, product information, and getting help.
When will my order ship?
Orders usually dispatch within one business day. Delivery time depends on the shipping service and destination.
Do you ship internationally?
We don’t currently offer international shipping through this store, but we’re working on it.
How do I check whether a product is compatible with my project?
Check the specifications in the individual product listing, including any compatibility requirements. If you’re unsure whether a component, module or other item will work with your setup, contact us before ordering.
What is included with my order?
Check the individual product listing for what’s included. Other items or props shown in photos are not necessarily included. Contact us before ordering if anything is unclear.
How do I get help with an order?
Contact us with your order number, the product name and a short description of your question.
What if my item arrives damaged or isn’t working?
Contact us with your order number and a description of the problem. Include a photo or short video if it helps show the issue.
What is your return policy?
Please see our Refund Policy for return and refund information.
Can I change or cancel my order?
Contact us as soon as possible, and we’ll check whether a change or cancellation is still possible.
Do you take on custom projects?
Have a custom project in mind? Contact us with your idea, and we’ll let you know whether it’s something we can take on.
Questions about our miniatures?
See our Miniatures FAQ for power requirements and answers about individual models.